The future of work order management is here!
Residential Operations went live with WebTMA on March 26th, after months of collaboration with partners in Facilities Management and Administrative & Residential Information Technology. One of the most exciting features of the upgraded system is that mobile devices have replaced the old paper system. With the old system, work orders were printed out and given to the technician, who then hand wrote what was done to repair the maintenance issue. Customers would generally not receive updates until the paper work order had been turned in and entered into the TMA system. Now, with WebTMA, technicians receive and update work requests directly on their mobile devices, providing customers with real time updates. There's no more waiting for that paper work order, and with the Operations Service Center receiving over 30,000 work orders a year, it also saves a lot of paper! The ability to attach a picture to your work request is another fabulous feature of WebTMA.
Check out this fun song and video about "The Life of a Work Order
" by Michelle Key's son Sean Key. Michelle is the Business Systems Analyst for ARIT and she keeps TMA running smoothly.
By Camille Locklear