About Us

We Provide housing & services for...
7300+ students in 8 residence halls and 6 apartment complexes 87 for-sale homes and rental apartments for faculty 10,000+ students adjacent to the campus 23,000 conferees during the summer 462 full-time career employees 700+ part-time student and limited employees

UCSB HOUSING, DINING & AUXILIARY ENTERPRISES provides housing and associated residential life services for UCSB's undergraduate student, graduate student and faculty population. While the majority of functions at UCSB operate during the traditional “40‐hour” workweek, HDAE operates on a 24‐hour daily basis throughout the year. The scope of the services offered can be compared to those of operating a small city. The business of HDAE involves the entire range of services associated with the administration of that small city, including physical and capital planning, maintenance and upkeep, community supervision and safety, and support services.

Mission Statement

UCSB is a distinguished university recognized for its leadership by state, national, and world academic communities. Housing & Residential Services exists as an integral part of the educational program and academic services of UCSB. Inherent in the operation of Housing & Residential Services is the formation and support of an atmosphere that is conducive to living and learning for our residents and for those who use our services. Housing & Residential Services promotes the academic mission of UCSB and creates through support services and developmental programs a sense of community among students, faculty and staff.

The mission of Housing & Residential Services is based on the following:

Learning is a continuous process
A community is positively served by responsible social behavior
Staff members serve as role models to the larger community
People learn from diversity
Environment affects behavior: A positive environment promotes positive behavior
Community action and involvement are key ingredients in the democratic process
Proper nourishment is equally important to a students' intellectual development

What We Are About

New employees in Housing & Residential Services are given a laminated card when they begin with seven sentences stating the core values HDAE employees try to exemplify in their daily work. These were developed by employees within the department to reflect what “we are about” in our service to the organization, in our relationships with fellow employees, and most importantly in our work for our customers.

Exceptional service to those we serve
Continuous learning & growth
Respecting & understanding individual differences
Building partnerships & helping others succeed
Being environmentally sensitive
Having fun & being passionate about our work
Striving to be the best!

Strategic Plan

Housing, Dining & Auxiliary Enterprises has a long history of strategic planning. In 2008 we updated our strategic plan. We use this plan within all of our units and in collaboration with our residents to focus and build upon our strengths as an organization and to create “The Best Housing Experience” for our residents.

In the spirit of sharing best practices, our “2020 Vision: The Best Housing Experience” Strategic Plan publication is listed below, along with two professional presentations about successful strategic planning and the appreciative inquiry methodology that we used in our planning process.

Mentors of Exceptional Service

H&RS values the organizations and people who model exceptional service to their clientele and community. In 1997, H&RS began a process to recognize on an annual basis those organizations and people who clearly evidence exceptional customer service. Our Mentors of Exceptional Service are presented with an award at the department’s Town Hall Meeting.

1997 – The Palace Grill
1998 – Land’s End Inc.
1999 – Cox Communications
2000 – Willie Brown, Executive Director, H&RS
2001 – Santa Barbara Bank & Trust
2002 – Ventura Printing
2003 – Lash Construction
2004 – Jet Blue Airlines
2005 – Steve Dewart (Earth-Based Institute)

2006 – Trader Joe’s
2007 – Horizon Air
2009 – Zappos
2010 – MarBorg Industries
2011 – Kitson Nurseries
2012 – Recreational Equipment Incorporated (REI)
2013 – Patagonia
2014 – Citrix
2015 – Michael Young, Vice Chancellor, Student Affairs

Annual Report

Departments in Housing, Dining & Auxiliary Enterprises

ASSOCIATE VICE CHANCELLOR'S OFFICE	Provides leadership and management to the broad and diverse set of programs, services, and initiatives related to the UCSB housing, dining and auxiliary programs, and The Club & Guest House The sub‐units within the Associate Vice Chancellor’s Office include Organizational & Performance Management, and Communications, Marketing & Social Media staff & phones
Business & Financial Planning	Responsible for fiscal and administrative services Maintains program oversight of Budget & Finance, Administrative & Residential Information Technology, Conference & Hospitality Services, and Faculty Housing Services staff & phones
Residential & community Living	Responsible for the well‐being and quality of life for 10,000 students living in the campus’ apartments and residence halls Supervises the live-in staff that facilitates social, academic and educational programming, as well as counseling and campus resource referrals Oversees resident placement services, community councils, student conduct, and the community housing services which assists students, faculty and staff with rental options, landlord/tenant advisement and dispute resolution Provides support and advisement to the Santa Barbara Housing Co-op in Isla Vista staff & phones
Residential Dining	Operates four dining commons: Carrillo, De La Guerra, Ortega, and Portola, and one full-service market: Tenaya Market & Eatery Serves more than 2.1 million meals each year to students, faculty, staff, guests and summer conferees Employs a professional career staff of 175 and a part time student staff of 500 Coordinates food concessions at campus concerts and sporting events Provides meals and catering for adult and youth conference attendees during the summer Coordinates special events catering for university functions staff & phones
Residential Operations	Responsible for day-to-day operations and maintenance of housing facilities in addition to long-range planning and implementation of renovations and refurbishment Areas of oversight include Landscaping, Custodial, and Maintenance Services, Environmental and Energy Programs, Health Advocacy and Wellness, and Project Management staff & phones
Transportation & Parking Services	Responsible for the day-to-day operations of parking on campus, including maintaining meters and car-counting systems, and issuing permits and citations, and adjudicating citations Provides vehicle rentals, garage services, roadside assistance, and fueling for the campus Coordinates the Transportation Alternatives Program (TAP) for campus community members who commute to UCSB by foot, skateboard, bicycle, bus, carpool, vanpool or train Works with campus community members on events, Guest Services, enforcement, and implementing traffic control and wayfinding staff & phones
UCSB Campus store	Oversees 15,000 square feet of sales floor and an e-commerce website Areas of oversight include selling textbooks, digital course material offerings, art and school supplies, clothing, and commencement regalia; coordinating book and refrigerator rentals; and repairing computers staff & phones
University center administration	Responsible for day-to-day operations and maintenance of the University Center and the Events Center Oversees Distribution & Logistical Services (Furniture Services, Surplus Sales, Mail Services and Central Receiving) staff & phones
university center dining	Oversees dining options located in the University Center (Jamba Juice, Panda Express, Romaine’s, Root 217, Santorini Island Grill, Starbucks, Subway, and Wahoo’s Fish Taco) and around campus (Coral Tree Café, Courtyard Café, Die Bretzel, Subway at the Arbor, Summit Café, Wahoo's Fish Taco Carts, Woodstock's at the Arbor, and Yoshinoya) Operates three Convenience Stores: The Arbor, The Corner Store, and The Store at Buchanan Provides catering for special events for university functions staff & phones

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