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| Operations: |
Held second annual custodial retreat
entitled “Dealing with Change” to focus on better communication
and trust. Staff were empowered to take part in more decisions and
problem-solving that affect all areas of Residential Operations.
Recruited and hired 25 employees for Francisco Torres, the San
Rafael Tower and other areas throughout the custodial department.
Employees from different areas of Residential Operations rearranged
their work schedule to conduct interviews, while teammates in their
work area filled in and helped them get their daily tasks completed.
Worked collaboratively with Residential Life, Parking Services
and all units within Residential Operation for Opening Day, which
included Manzanita Village for the first time. The excitement and
cohesiveness was evident as everyone worked together to provide
tremendous service to students and parents.
Developed and implemented Phase I of the Senior Building Maintenance
Worker inventory process.
Established weekly team meetings with Family Student Housing
(FSH) to develop better understanding of roles and increase attention
to FSH tenant issues.
Streamlined the “fingerprinting” process for new employees
in partnership with Human Resources and the Residential Operations
administrative staff.
Implemented a computerized time reporting system for more than
100 summer employees.
Increased diversity within our management team, through recruitment
and hiring efforts.
Remodeled San Rafael Towers with a new fire alarm system, sprinklers,
windows, seismic strengthening and furnishings.
Continued facilities improvements that included major repairs
to the Storke/Santa Ynez wooden bridge, replastering of Carrillo
pool, and a minor remodel of Westgate (with new windows, resurfaced
parking lot, new blinds and interior painting).
Held weekly team meeting with off-campus operations, Family Student
Housing and Apartment Living Staff. A stronger and more effective
partnership was built, which enhanced our attention to issues and
problems that affect the tenants in FSH. |
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| Campus Conference Services: |
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Documented and initiated policies
and developed procedures for room scheduling with the assistance
of Information Systems.
Implemented technological advances, including on-line conference
registration, wireless credit card processing, and an on-line student
time card system. |
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